About the job
Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.
The Product Assurance, Risk & Security (PARS) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. Compliance Operations (C-Ops) is the operational arm of the organization. The team partners with worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines. C-Ops supports regulatory compliance requirements for Amazon’s worldwide programs such as Restricted Products, Dangerous Goods, Global Trade Services, Product Assurance, Food Safety and Product Safety. C-Ops has offices across India, China, Poland, Romania, Netherlands, Jordan, and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces. PARS Initiatives, Continuity, & Compliance Center of Excellence (PICCCE) collects initiatives and tasks from all C-Ops Programs to ensure smooth on-boarding and further process improvement before transferring it to the respective Program.
Key job responsibilities
Manager in Compliance Operations team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) or Individual Contributor (IC) that acts as support function for teams. You will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to –
Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement.
Experience: Minimum 4 years in managing people, interacting with customers or stakeholders Minimum 2 years in independently managing a function Responsible for performance and development of a downstream team of at least 15 to 20 people in operations
Qualifications: Graduate in any stream Overall work experience of minimum 6 years Strong Analytical ability Good in verbal and written business communication