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Customer Project Manager

Category: Product ID: 759


About the job

Job Summary:

We are now looking for a Customer Project Manager, to lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract.

Job Responsibilities:

  • Accountable for successful delivery of assigned deployment projects as per scope & margins within agreed timelines.
  • Will be leading and Handling the entire circle project team.
  • Will be establishing the project baseline plan: define project scope, secure the vital resources, and plans and supervise all activities
  • Track project activities, supervise and handle changes, conflicts, and critical issues
  • Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events.
  • Managing co-ordination of the partners and working groups engaged in project work.
  • Handle project finance: Ensuring periodic financial system monitoring & KPI adherence (GC)
  • Tracking of site acceptance and invoicing on monthly basis along with GRN.
  • Develop the business: explore AOS opportunities.
  • Develop the CPM team: Automation adoption to simplify processes, methods, and tools with creative ideas.
  • Ensuring compliance to all processes defined in Ericsson way of working (PDB, OHS, PTW, RSA, NSS, Checklist, Site audit, Monthly inventory signoff etc.)
  • Responsible for monthly governance internal & external.


  • Bachelor’s Degree in Engineering or master’s degree in Business Administration – B.E., M.B.A
  • At least 10 years of multi-technology experience in Radio Networks Design, Planning and Network Rollout.
  • Confirmed experience in Project Management, People and Business Skills, ITIL Process knowledge
  • Preparedness to work on extended hours to meet project requirements
  • Project rollout RAN, MW, Swap experience is mandatory.
  • Excellent Interpersonal skills.
  • Ability and Willingness to work in a customer facing role.
  • Good experience of presenting to Senior Stakeholder in client organization.

Additional Requirements:

PMI /PRINCE certifications – The CPM is encouraged to be certified.

Knowledge of Contract management & fulfillment.

3rd pp supplier’s management experience.

Proficiency in using Microsoft office tools & presentation skills.

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

“We are proud to announce at Ericsson India has been named #14 in the country, and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Phenomenal Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to