About the job
The Health Solutions Partner (HSP) is a non-sales commercial role, focused on providing educational & scientific content to support HCPs and Clinicians in large multi-specialty, corporate hospitals. The purpose is to demonstrate and improve the impact of our Hospital portfolio specifically in the space of Anti-Microbial Resistance, working with a cross section of SMEs proactively to build a better customer experience.
This role is at a Sr. Associate/Assistant Manager job level.
The role holder will proactively drive deeper engagement on educational & scientific content with multiple clinicians like Intensivists and stakeholders like Microbiologists in a demanding, large scale hospital setup.
(S)He will streamline customer interface by acting as single POC for proactive & seamless (compliant) connection to Pfizer Medical and other SMEs and resources within and outside the Category.
Liaison with internal stakeholders like Medical, Corporate Affairs etc. to support integrated AMS initiatives.
Will be responsible for onboarding customers to new operating model platforms
(e.g., Digital Engagement Portal)
Will have strong knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Will work with the Health Solutions Manager to attain improved patient outcomes through HCP and patient education and services enabled by deep scientific expertise
Will provide insights to appropriate stakeholder to improve service provided to the customer along with design expertise
5+ years of pharmaceutical, biotech or medical/marketing/sales management experience with focus on customer centric behaviour or Key Account Management, and demonstrated leadership.
Graduate in science related discipline
Bachelors / Masters in Microbiology is preferred
Management and/or marketing experience strongly recommended
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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