About the job
At Nokia we create the technology to connect the world. Developing and delivering the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.
About Customer Operations
Our Customer Experience (CX) organization is the primary interface with communication service providers. The CX organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets. This approach enables Nokia to maintain strong customer relationships. Customer Experience is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account.
The main responsibility of this position is the needs analysis, creation and implementation of sales certification (training) programs pertaining to the Network Infrastructure – Internet Protocol & Optical (NI-IPO) portfolio. In addition, the NI-IPO CaDe learning specialist will be involved in tailored CaDe focus programs for CX depending on existing requirements from the various markets. He/she will define, develop, provide and maintain the sales training solutions around NI-IPO products, solutions and practices. This includes alignment of program objectives and deliverables with business goals, interaction with NI-IPO BG and Marketing, and acting as trusted advisor on capability and competence development.
Job Responsibilities & Competencies:
Skills & Competencies:
Qualifications & Experience:
Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective.
Typically requires 10+ years extensive relevant experience and/or a graduate (bachelor’s in science)/ postgraduate (master’s in science) equivalent degree.
The candidate should have had several years of exposure to training or learning solutions, or alternatively worked in internal or external communications, marketing, product management, sales or pre-sales.
A profound knowledge of the telecoms industry, in particularly solutions related to Network Infrastructure – Internet Protocol & Optical (NI-IPO) are essential, in addition, a broad background on the Nokia portfolio would be helpful.
Job Grade: 9/10 depending on the individually agreed scope of responsibilities
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.
Sales Strategy & Operations – Sales Operations Specialist