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Program Manager

Category: Product ID: 279

Description

About the job

Purpose of the Job

This role is responsible for program management and service delivery of all products & services.

• Project management, planning and scheduling implementation of MPLS services.

• On Time, within budget Implementation of the complete project

• Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work.

• Enhance service delivery experience for the customer & revenue for the organization


Responsibilities

  • Responsible as a single point of contact for any escalations across the nation
  • Ensure committed delivery on the Project rollout front
  • Ensure committed delivery on the network uptime front
  • Ensure that the project timelines are met in smooth fashion
  • Ensure compliance of the Contract and SLA’s
  • Ensure invoices are raised as per timelines and payment consolidations
  • Single point of contract for any information sought by the bank
  • Managing /supervising timely resolution of escalation / tickets Via Circle level project managers and Bidders NOC


Work Experience

  • 6 – 10 years project execution experience in Telecom/ISP industry
  • Sound understanding of telecom technology,

products & services


Skills Required

  • Good understanding of project management concepts and methodology
  • Excellent relationship management with customer, cross functional team
  • Good written and verbal communication skills
  • Good understanding of products, services
  • Good planning & execution skills
  • Can do attitude & problem solving skills
  • Quick thinking & analytical ability
  • Process orientation and eye for detail
  • Result Orientation


Education Qualification

  • Diploma Technical, preferably B.E/B.Tech