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Program Manager II, Last Mile Analytics & Quality

Category: Product ID: 718


About the job

Job Summary


Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry.

Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon’s technology, product, business and operations teams to create solutions for our internal and external customers.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).

The ideal candidate has a background of running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Candidate must be flexible with hours and travel. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Major Responsibilities

  • Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations
  • Define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health
  • Collaborate with multiple teams as a subject matter expert in Transportation and logistics domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solves problem for the long term
  • Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
  • Analyze and solve business problems at their root

A day in the life

About The Hiring Group

Job responsibilities

Basic Qualifications

  • 3+ years transportation operations, and/or project management experience
  • Proven problem solving and project management skills
  • Demonstrable problem-solving, and analytical skills using data to drive decisions in a business environment
  • Demonstrated ability to work in a fast-paced deadline-oriented work environment

Preferred Qualifications

  • MBA from a Tier-I Business school
  • Experience of working on technology based logistics solutions
  • Experience of working on complex, cross-functional, ambiguous projects as a program manager, working with cross-location teams
  • Experience of working in Product based or analytics based orgs / team will be an advantage
  • Experience in writing SQL queries and mining databases is an added advantage

Company – ADCI – Karnataka

Job ID: A2032899