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Project Manager – 5G as a Service (5GaaS) – (4.5 -9 years)

Category: Product ID: 859

Description

About the job

Customer Onboarding Project Manager – 5G as a Service (5GaaS) 

What You’ll Do

We are currently seeking a full time Technical Project Manager to join our Service Delivery team. This assignment is a highly visible and challenging role, responsible for providing support to our internal and external customers.

Role & Responsibilities

  • Provide Project Management for Cisco’s IoT Control Center 5GaaS platform 
  • 5GaaS customer enablement and onboarding 
  • Develop documentation, reports, procedures, and processes to support 5GaaS 
  • Maintain and document 5GaaS projects and customer onboarding progress and reports in our tracking tool 
  • Be an effective advocate for the 5GaaS customers and provide a superior customer experience 
  • Communicate and collaborate with cross-functional teams 
  • Ability to support internal and customer-facing continuous improvement programs that will support 5GaaS 
  • Ability to support and drive business delivery process engineering, improvement and automation via various tools. 

Who You Are

  • 4-year degree in Computer Science or related technical fields or equivalent experience 
  • 3+ years of experience as Project/Program manager, ideally in the Software /Telecom space 
  • You are passionate about customers 
  • You understand how to build effective, agile scalable processes from the ground up. 

Requirements

  • Experience in developing and managing projects for Telecommunication environments 
  • Experience in Partner and Customer Management 
  • Experience or project work with large scale distributed systems. 
  • Good understanding of cellular network architecture 
  • A “can-do” attitude to tackle challenging problems to meet aggressive milestones 
  • Effective in working with technical peers, with strong interpersonal and communication skills 
  • Self-motivated individual with ability to work in a distributed team environment 
  • Excellent written, verbal, and organizational skills. 
  • Must be able to work independently 

Desired 

  • An understanding/experience of how As a Service (aaS) cloud services work 
  • Understanding/Experience using case management and tracking tools such as Salesforce, Jira 
  • Previous relevant projects, work experience in the Telecommunications and/or IoT industry. 
  • Fundamental understanding of GSM, GPRS, LTE networks 
  • of carrier network key nodes such as HLR/HSS, MSC/VLR, SGSN/MME, GGSN/PGW, SMSC 
  • Fundamental knowledge of 5G network architecture 
  • Formal project management training + certification – PMI PMP, Prince, knowledge of six sigma, change management or equivalent experience 

Whom You’ll Work With

The Internet-of-Things (IoT) is now in its hyper-growth phase and Cisco-Jasper is the pioneer and leader in IoT platforms.

Cisco has the industry-leading software-as-a-service (SaaS) IoT platform that enables companies of all sizes to rapidly and cost-effectively launch, manage and monetize IoT services on a global scale. When an enterprise evolves to embrace IoT, it transforms into much more than a product business. It becomes a service business, capable of automatically managing customers’ entire IoT service lifecycle, delivering increased customer value and unlocking new sources of revenue. More than 3,500 companies, including many of the world’s top brands, choose Cisco-Jasper to fast-track their IoT services.

Why Cisco

We connect everything people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.