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Project Manager – AppleCare Business Process Re-engineering

Category: Product ID: 276


About the job


Be inspired every day. We are idealists. Inventors. Forever tinkering with products and processes, always on the lookout for a better way. A job at Apple is one that requires a lot of you, but it’s also one that rewards forward-thinking and dedicated work. None of us here at Apple would have it any other way!

In AppleCare BPR (Business Process Re-engineering) we view inclusion and diversity as critical for innovation. That’s because our Project Managers lead the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and drive complex changes across the AppleCare organization and beyond. We turn ambiguity into order, and we know how to execute big projects successfully. 

As a BPR Project and Program Manager you will plan, mobilize, and execute large projects and programs, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including scoping, resource-planning, communications, project governance, risk management, and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience managing large, global projects that interweave multiple functional teams and/or multiple systems.

Key Qualifications

At least 5 – 7 years of proven experience planning, managing, and successfully delivering large cross-functional systems projects

Experience establishing program structure for optimal return-on-investment, and coordinating and delegating cross-project initiatives

Experience with systems implementations and software development life cycles

Experience with global projects incorporating regional and country-specific details

Ability to navigate through ambiguity to clarify objectives and execution plans

Service, support, warranty contract, and/or supply chain experience preferred

Project management certification a plus


As a Business Process Reengineering Project Manager, plan, and lead multiple projects using AppleCare BPR’s methodologies for consistently high-quality results. Host core team, leadership, and steering committee meetings, keeping core and management teams well-informed about project developments in a fast-paced environment; lead geographically-dispersed, cross-functional teams, including collaborations with third-party partners; balance project scope, schedule, and budget constraints with business needs and expectations; identify and engage all resources needed to mobilize projects; establish project roadmaps and schedules, keeping activities on track to major achievements.

In addition, you will:

– Manage project risk throughout the life of the project; identify, document, and drive resolution of project issues 

– Identify key decision recommendations and broker agreements with internal and external partners 

– Elicit requirements/user stories/use cases from business experts 

– Partner with technical teams to plan effective workshops for technical deliverables 

– Ensure business teams and partners are prepared for system and process changes, including training plans for knowledge transfer to sustaining teams 

– Facilitate capital planning for new projects and project scope changes, including business justifications and strategic road maps.

Education & Experience

Bachelor’s degree required. Master’s degree a plus

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.