About the job
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for an exceptional leader in the capacity planning space who has the ability to think big, earn trust and insist on the highest standards. The Senior Manager will be customer-obsessed and possess a desire to hire and develop the best people to ensure the success of the team. You will be an excellent communicator and work collaboratively with internal and external stakeholders. This is a high visbility and high impact role involving frequent discussions with Senior Leadership. You will have end to end responsibility of capacity planning for 8k+ associates spread globally across 10 nodes in India, China, Romania, Poland, Amsterdam and Costa Rica ensuring OpEx optimization and overall SLA management.
You will build and manage a large multi-national team of analysts and leaders and support a worldwide network of compliance operations. In this strategic role, the successful candidate will define metrics, goals and strategic direction across functional/ operations area in support of overall group vision, and determine location requirements by analysing forecasting / planning factors, such as Service Level Agreements (SLAs), staffing capacity, inflow volumes and patterns, workforce management systems and staffing productivity.
Key job responsibilities
The Successful Candidate Will
Company – ADCI – Karnataka